Wednesday, February 9, 2011

First City’s 11th Annual General Staff Meeting

First City held its 11th annual General Staff Meeting (GSM) on February 4, at Pickwick Gardens in Burbank.  Each year, First City closes its offices for a day of staff training, recognition, and team building.

This year’s GSM theme was the ‘60s.  President/CEO, Terry O’Steen, got in the spirit during his opening presentation. Mr. O’Steen thanked the employees for their hard work in the last year, and for helping the credit union maintain its position as one of America’s strongest financial institutions.  He also recognized employees who joined the credit union staff as a result of our recent merger with Focus One Community Credit Union.
First City’s Senior Vice President/Chief Financial Officer, Jim Miller, gave the meeting’s financial report, which reflected the credit union’s strong position, despite the very challenging economic environment.
Four branch employees were honored with the credit union’s annual Sales and Services Awards.  Cheryl Dacpano-Servano of the West Covina branch (second from left), was awarded first place.  Left to right:  Rey Carrasco (Claremont), Nita Dadhaniya (Lakewood), and Frank Martinez (West Covina) were also honored.

Fifteen frontline employees were awarded certificates for their participation in the STARS training program.  The program, created by the Credit Union National Association (CUNA), consists of a series of training modules covering a range of credit union operations, including member service, lending, accounting, and security.  Several employees received special “Presidential Certificates” for completing multiple modules.

Employee anniversaries are also recognized at the meeting.  Regional Manager Kathy Bigelow, who manages our West Covina and Claremont branches, was honored for her 25 years of service…



… and Beverly Anderson, Lakewood Regional Manager; Barbara Clay, Director of Compliance; and Pol Rana, Records Administration Representative, received their 20-year Anniversary Certificates.

A ‘60s costume contest was held, and employees voted Judy Austin, Collections, the winner!